Effective Date: January 2020
Last Updated: January 2022
The University of Eldoret (“University”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of visitors, students, staff, partners, and all users of our websites. This Privacy Policy explains how we collect, use, store, and protect personal information across the domain uoeld.ac.ke and all its subdomains.
By accessing or using our websites, you agree to the practices described in this policy.
1. Scope of this Policy
This Privacy Policy applies to:
- The main website: https://uoeld.ac.ke
- All official University subdomains (e.g., student portals, staff portals, learning systems, event sites, research sites, profiles, application portals, and service systems)
- Any online services operated under the University of Eldoret domain
This policy does not apply to external websites linked from our pages.
2. Information We Collect
We may collect and process the following types of information:
- Personal Information You Provide
- Full name
- Email address
- Phone number
- Student or staff identification details
- Application or registration information
- Contact or inquiry form submissions
- Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and time spent
- Cookies and usage analytics
- System and Service Data
- Login credentials for portals and LMS
- Academic or administrative records where applicable
- Communication preferences
3. Purpose of Data Collection
We collect personal data to:
- Provide academic, administrative, and online services
- Process applications, registrations, and inquiries
- Manage student, staff, and stakeholder accounts
- Communicate official announcements
- Improve website performance and user experience
- Maintain system security and prevent fraud
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process personal data based on:
- Consent provided by the user
- Performance of a contract or service
- Legitimate institutional interest
- Compliance with the Kenya Data Protection Act, 2019
5. Cookies and Tracking Technologies
Our websites may use cookies to:
- Enhance user experience
- Maintain user sessions
- Analyze website traffic and performance
Users may disable cookies through browser settings, though some services may not function properly.
6. Data Sharing and Disclosure
We do not sell personal data. Information may be shared:
- Internally within University departments
- With service providers supporting University systems
- With regulatory or law enforcement authorities where required by law
All third parties handling data are required to maintain confidentiality and security.
7. Data Storage and Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Secure servers and access controls
- Encrypted connections where applicable
- Restricted administrative access
While we strive to protect data, no system is completely secure, and users share information at their own risk.
8. Data Retention
Personal data is retained only for as long as necessary to fulfill its intended purpose or meet legal and institutional requirements. Data may be archived or securely deleted thereafter.
9. User Rights
Under the Kenya Data Protection Act, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of data where applicable
- Object to or restrict processing
- Withdraw consent
Requests can be made using the contact details below.
10. Third-Party Links
Our websites may contain links to external websites. We are not responsible for the privacy practices of third-party sites.
11. Changes to this Policy
The University may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
12. Contact Information
For privacy-related inquiries or requests, contact:
University of Eldoret
Email: info@uoeld.ac.ke
Phone: +254 (0) 788 232 004
Website: https://uoeld.ac.ke